I was frustrated not having constant wireless access, so I decided to try out one of Madison's two "ubiquitous coverage" wireless services, ResTech. For about $20/month, there's "unlimited" access.
Fine, except for the "access" part...which has speeds resembling the good ol' dialup days, but not quite as reliable. The killer is that the break area here at my work cannot receive their signal at all...which is a dealbreaker to me. Of course, their website doesn't have a clear way to cancel an account, so I've got a phone call, and customer service, to look forward to.
But to add insult, I got this spam in my mailbox, advertising the "Ruckus"--a wireless card designed to optimize their service, for only $104 (don't they realize most laptops come with wireless built in? How about fixing their network, instead?). There is this "incentive":
There is a 15 day trial period* during which you can return your Ruckus for a full refund.
*Users returning a Ruckus after the trial period will be charged a $25.00 restocking fee.
Huh? So it's a full refund, except for the $25 they keep? I don't get it.
Can't cancel this service fast enough. Kind of scared to try out the other, Merr.com....