Just had one of those "stockphoto" moments.
Part of my day job is dealing with customers' requests for copies of programs we air on our station. I fielded a call a couple of days ago from an Indian man who had caught a glimpse of the program, and with his description I was able to identify it and secure an order. I told him how to send payment, thanked him, and added the DVDs to the queue of duplications.
No big deal, right?
Today I opened the payment letter. Take a look. It's hand-written on parchment paper embossed with a beautiful design, and it even takes pains to spell my name correctly. Admittedly, it may be taking common courtesy to an uncommon extreme, but I've got to say, it made my day. It also made me want to invest in some cool stationery of my own just so I could make someone else's day.
It's the flip side, I think, of the concept that Heidi Miller talked about in terms of customer service. But it's a logical extension: if we feel that the people we serve deserve that kind of care, why wouldn't the people who serve us?